Delivery / Shipping Policy
Petbazaari.com is always keen to deliver your shipment as soon as possible, and in order to do this, we hope you provide us with the correct address and a valid mobile number so the shipments can reach you within a period ranging from 1 to 2 working days (Inside Kingdom).
Within Riyadh: Within 24 hours to 48 hours. Delivery is free of charge, if the order is above 50 SAR.
Other cities in Saudi Arabia: Currently not available.
Cash on delivery: We offer paying Cash on Delivery (COD) service inside Riyadh, COD is free of charge.
Return / Refund Policy
How can place a replacement request on petbazaari.com?
You can apply for replacement within 2 days of the delivery. For raising a replacement request due to any reason, you just need to call us along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that replacement is made at the earliest. Please ensure that the product is unused, no damaged, with the original packaging and has receipt or invoice with it.
*Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
If I get a wrong product, can I get it replaced?
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement.
I have requested a replacement, when will I receive it?
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E-mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.
You can call our customer support for further assistance.